Frequently Asked Questions
Answers to the questions we hear most about OnTheGo zero calorie seasonings, PURE PROTEIN ISOLATE+, delivery in Singapore and orders. If your question is not here, email info@onthegoofficial.sg.
What is OnTheGo?
OnTheGo is a Malaysian food and nutrition brand. In Singapore it sells seasonings labelled zero calorie and sugar-free in six flavours, and PURE PROTEIN ISOLATE+ protein powder, with orders delivered across Singapore by All Star Supply.
Are OnTheGo seasonings really zero calorie and sugar-free?
OnTheGo labels the whole seasoning range as zero calorie and sugar-free, and describes it as keto, paleo and vegan friendly. Check the label on the bottle and the product images for nutrition details.
How do I use OnTheGo seasonings?
Rub them onto meat, seafood, tofu or vegetables before cooking, mix a spoonful into a marinade, or sprinkle on at the end for extra flavour. They work on the grill, in the oven, in an air fryer and in a wok.
Which flavour should I start with?
Bakar Special for the grill, Blackpepper Special for steak and eggs, Kicap Pedas for stir-fries, Rendang Special or Satay Special for rempah-style dishes, Tandoori Special for oven and air-fryer roasts. Singles are S$10.90 each.
What is the difference between singles, Value Sets and Combos?
A single is one 120 g bottle at S$10.90. A Value Set is a bundle of one flavour at S$30.70. A Combo is a fixed combination of flavours at S$30.70, and the Set All Flavour has all six flavours for S$60.40. The flavours in a Combo are shown in its product photos.
Do you deliver across Singapore, and how much is delivery?
Orders are delivered within Singapore only. Delivery is a flat S$4.90 per order; the option shown at checkout is Local Delivery (1-3 Days). We do not currently ship outside Singapore.
Can I return a seasoning or protein if I do not like it?
Because these are food products, all sales are final and taste preference is not a reason for refund. If an item arrives damaged, leaking or is the wrong product, email us within 24 hours of delivery with a photo or video and it will be handled under the refund policy.
What is PURE PROTEIN ISOLATE+?
A protein isolate powder from OnTheGo that the brand states delivers 30 g of protein per serving with added leucine, available in several flavours at S$45.90. Check the packaging and the product images for nutrition details.
Do you ship to Malaysia?
Not from this store. onthegoofficial.sg delivers within Singapore only, and the checkout offers Singapore as the only delivery country. OnTheGo is a Malaysian brand, but Malaysian orders are not handled through this site.
How do I contact OnTheGo Singapore?
Email info@onthegoofficial.sg or use the contact form on the Contact page. Include your order number for anything about an existing order.